/* Suivi de message (ticket) — page publique /message/{jeton} */

.ticket {
    padding: 1rem 0 2rem;
}

.ticket__subject {
    margin: 0 0 1rem;
    font-size: clamp(1.6rem, 3vw, 2.3rem);
    line-height: 1.15;
}

.ticket__meta {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.6rem 1rem;
    margin: 0 0 1.75rem;
    font-size: 0.92rem;
    color: var(--color-muted, #6f6a60);
}

.ticket__meta-item {
    color: inherit;
}

.ticket__work {
    color: var(--color-accent, #8a6a2f);
}

.ticket__status {
    display: inline-block;
    padding: 0.18rem 0.7rem;
    border-radius: 999px;
    font-size: 0.78rem;
    font-weight: 600;
    letter-spacing: 0.04em;
    text-transform: uppercase;
    border: 1px solid transparent;
}

.ticket__status--waiting_admin {
    background: rgba(138, 106, 47, 0.12);
    border-color: rgba(138, 106, 47, 0.4);
    color: var(--color-accent, #8a6a2f);
}

.ticket__status--waiting_visitor {
    background: rgba(47, 74, 58, 0.1);
    border-color: rgba(47, 74, 58, 0.4);
    color: var(--color-forest, #2f4a3a);
}

.ticket__status--closed {
    background: rgba(127, 127, 127, 0.12);
    border-color: rgba(127, 127, 127, 0.4);
    color: var(--color-muted, #6f6a60);
}

.ticket__thread {
    display: flex;
    flex-direction: column;
    gap: 1rem;
    margin-bottom: 2rem;
}

.ticket-msg {
    background: #ffffff;
    border: 1px solid var(--color-border, #e4ddd0);
    border-radius: 10px;
    padding: 1.1rem 1.4rem;
}

.ticket-msg--admin {
    border-left: 3px solid var(--color-accent, #c9a45c);
    background: #fbf8f2;
}

.ticket-msg--visitor {
    border-left: 3px solid var(--color-forest, #2f4a3a);
}

.ticket-msg__head {
    display: flex;
    flex-wrap: wrap;
    align-items: baseline;
    justify-content: space-between;
    gap: 0.35rem 1rem;
    margin-bottom: 0.55rem;
}

.ticket-msg__author {
    font-weight: 600;
    font-size: 0.95rem;
}

.ticket-msg--admin .ticket-msg__author {
    color: var(--color-accent, #8a6a2f);
}

.ticket-msg__head time {
    font-size: 0.8rem;
    color: var(--color-muted, #6f6a60);
}

.ticket-msg__body {
    white-space: pre-wrap;
    line-height: 1.65;
    overflow-wrap: anywhere;
}

.ticket__closed {
    margin: 0;
    padding: 1rem 1.2rem;
    border: 1px dashed var(--color-border, #e4ddd0);
    border-radius: 10px;
    color: var(--color-muted, #6f6a60);
    line-height: 1.6;
}

.ticket__closed a {
    color: var(--color-accent, #8a6a2f);
}

.ticket__reply {
    margin-top: 0.5rem;
    padding-top: 1.5rem;
    border-top: 1px solid var(--color-border, #e4ddd0);
}

.ticket__reply .form-actions {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.75rem 1rem;
    margin-top: 0.75rem;
}

.ticket__reply .muted {
    font-size: 0.85rem;
    color: var(--color-muted, #6f6a60);
}

@media (max-width: 600px) {
    .ticket-msg {
        padding: 0.9rem 1rem;
    }

    .ticket__meta {
        font-size: 0.86rem;
    }
}